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No return on the following products:
Nitro Fuel
Replacement Parts
Batteries
Starter Pack
Used Cars (if fuel was enter to the gas tank)
Please allow 5 business days for us to respond to any Return
of Merchandise and order status requests. You MUST have an
rms (Return of Merchandise Authorization) number to return
any merchandise.
If Product is Defective:
If you receive a defective item, simply call the manufacturer
for help. If you are unable to contact the manufacturer, send
us an e-mail (info@minirccar.com) and we will provide the
manufacturer contact informstion. Please note that you must
return all packaging, manuals, and items included in the original
box, along with a detailed explanation of the defect item,
to the manufacturer within 30 days. Please note that defective
products due to negligence of use will not be returnable.
Defective Product:
minirccar.com will warranty some of the products we sell.
However, most of the products that we sell are warranted only
through the manufacturer. If you purchase a product that has
a manufacturer warranty, please contact them directly, or
send us an email and we will assist you in contacting them.
If Product is Resalable:
If the product is in its original unopened packaging, we will
exchange it within 30 days. If you would like a refund, you
will receive one in full, less a 15% restocking fee. All purchase
exchanges and refunds will be minus the shipping. Please be
sure to include all original packaging materials and instructions.
If Product is not Resalable:
If the product has been opened, assembled, painted, altered,
or does not contain all of its original packaging, this is
not a resalable item. If the product is a fuel-powered remote
control vehicle, and fuel has been placed in the vehicle,
then the product is not resalable and you must go directly
through the manufacturer.
Exchange Policy
You MUST have an rms number to exchange any merchandise.
Our exchange policy is the best on the net! Anything you purchase
from minirccar.com can be exchanged up to 30 days after the
date of purchase! (Items returned for exchange must be in
brand new condition, sealed in their original box with all
original packaging materials and instuctions.) Please note
that if you return a product that is not in brand new condition,
you will be responsible for the shipping cost to send it back
to you.
We want you to feel totally satisfied when you order products
from minirccar.com. If for any reason you are not completely
satisfied with your purchase, send us an e-mail, so we can
resolve any concerns. You will be asked to follow these simple
steps:
Make sure your original invoice is dated within the last
30 days. E-mail us at (sale@minirccar.com) to receive an rms
(Return of Merchandise Authorization) number.
Check all returned items to be sure they are in new condition
(including all original packaging and accessories.)
Include a copy of the original invoice. On the back of the
invoice, please write your name, e-mail address, phone number,
and the item(s) you would like to receive in exchange for
the return.
Pack the item(s) securely and ship it to the address that we will provide you with.
Shipping charges are not refunded. You will be responsible
for the return shipping fees incurred to send the item(s)
back to us. You will also need to pay for the shipping of
your new product to you.
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